Clinic Policies
Booking Policy
All clients booking in an appointment must provide credit card information to store on file in order to book. Your card information is secure and will not be charged unless there is a violation of the cancellation policy. We may require a deposit depending on the treatment booked, the deposit will go towards the total for your treatment.
Refund Policy
Unfortunately, we do not accept refunds on treatments once a payment is processed. Product returns are subject to the discretion of the staff at Revita Skin Clinic. Revita Skin Clinic cannot refund completed services/products. For hygienic reasons, we do not accept returns on skin care and makeup products that have been unsealed, opened and/or used. If you believe a product to be defective, all products must be returned within 20 days from the date of purchase and must be brought in at the time the return is requested. All returns are subject to the discretion of the Staff at Revita.
Cancellation Policy
We understand our clients have busy schedules and are sometimes unable to make their appointments. An appointment reminder email/text or call will be given 24-48 hours in advance, however it is the client's responsibility to confirm or cancel your appointment if needed be. We kindly ask that any cancellations are made at least 24 hours in advance.
For all appointments we require a credit card on file. We may require a deposit that will be put towards your treatment. If you need to cancel or reschedule your booking, you can do so anytime before 24 hours of your appointment.
Cancellations made within 24 hours of your scheduled appointment will be subject to a cancellation fee of $150 or any prepaid services will be deducted from your account.
Revita Skin Clinic reserves the right to change fees and policies at any time. Although we are not obliged to give advance notice of fee changes, whenever possible, Revita Skin Clinic will publish fee changes prior to the date the new fees take effects. All fees are in Canadian funds.